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DISPUTE RESOLUTION POLICY

At SpeedRent, we strive to provide excellent services to all our customers, whether they choose rent a bike in Iași, electric bike rental in Iași, or scooter rental services in Iași. In the event of misunderstandings or dissatisfaction, we ensure that our dispute resolution process is transparent, fair, and compliant with the law. Whether it involves scooter rental without a license in Iași, affordable scooter rental in Iași, or other services, we will work diligently to find the best solution for you.

1. General Principles

The dispute resolution process at SpeedRent is guided by the following principles:

  • Transparency: Clear information is provided for each step of the process.

  • Fairness: Each case is addressed individually, with attention to all details.

  • Compliance: We adhere to Romanian laws and European regulations.

  • Effective Communication: We prioritize resolving disputes amicably, including those related to affordable scooter rental in Iași or electric bike rental in Iași.

2. Steps for Dispute Resolution

Step 1: Contacting Customer Service

If you experience any issues with our services, whether related to rent a bike in Iași, electric bike rental in Iași, or scooter rental without a license in Iași, please contact us:

Our team will respond promptly and attempt to resolve the issue.

Step 2: Submitting a Written Complaint

If the issue cannot be resolved over the phone, please submit a written complaint detailing the situation, especially if it relates to scooter rental services in Iași or electric bike rental in Iași. Include the following:

  • Your name and contact details.

  • A clear description of the issue.

  • Relevant documents (contracts, receipts, photos).

We will review your complaint within 15 working days and provide an official response.

Step 3: Amicable Negotiation

We aim to resolve all issues, including those related to rent a bike in Iași or scooter rental without a license in Iași, amicably. The process includes:

  • A detailed analysis of the situation.

  • A quick and fair solution proposal.

  • Clear and efficient communication with all parties involved.

3. Alternatives to Amicable Resolution

If we cannot resolve the dispute amicably, you have the following options:

1. Submitting a Complaint to ANPC

If you are dissatisfied with our response, you can file a complaint with the National Authority for Consumer Protection (ANPC).

2. Online Dispute Resolution Platform (ODR)

For customers who prefer a digital process, the European Union offers an online dispute resolution platform.

3. Judicial Proceedings

If no other solution is available, the dispute can be referred to the competent courts in Romania.

4. Timelines and Responsibilities

To ensure quick resolution of disputes related to electric bike rental in Iași or scooter rental services in Iași:

  • Complaints must be submitted within 30 days of the issue occurring.

  • Relevant documents must be retained.

  • We commit to responding within 15 working days of receiving the complaint.

5. Customer Rights

Our customers have the following rights:

  • Right to Information: Receive clear details about our services and terms of use.

  • Right to Data Protection: All information is managed in compliance with GDPR.

  • Right to Fair Resolution: Any dispute related to rent a bike in Iași, scooter rental in Iași, or other services is handled objectively.

6. Preventing Disputes

To avoid potential issues, we recommend the following:

  1. Carefully Reading the Rental Agreement: Before signing, ensure you understand all terms and conditions.

  2. Adhering to Usage Rules: Follow all guidelines for the proper use of vehicles, whether you choose rent a bike in Iași or scooter rental without a license in Iași.

  3. Promptly Reporting Issues: Communicate any problems encountered during the rental period immediately.

7. Contact Us

For additional questions or complaints related to rent a bike in Iași, electric bike rental in Iași, scooter rental in Iași, or other services, you can contact us:

SpeedRent is committed to resolving disputes efficiently, ensuring a safe and pleasant rental experience for all customers.