At SpeedRent, we want all customers to enjoy excellent service. If misunderstandings or complaints arise, our dispute resolution process is transparent, fair and compliant with the law.
1. General principles
- Transparency: we provide clear information about each stage of the process.
- Fairness: we address each case individually, carefully reviewing all details.
- Compliance: we observe Romanian law and the applicable European regulations.
- Effective communication: we prioritise the amicable resolution of disputes.
2. Steps for resolving disputes
1. Contacting customer service
If you experience problems with our services, please contact us:
- Email: contact@speedrent.ro
- Phone: 0775 383 143
- Address: Bulevardul Tudor Vladimirescu 28, Iasi, Romania
A member of our team will respond quickly and try to resolve the issue.
2. Filing a written complaint
If the issue cannot be resolved by phone, please send a written complaint including:
- Your name and contact details.
- A description of the problem encountered.
- Relevant documents (contracts, receipts, photos).
We will review the complaint within 15 working days and return with an official reply.
3. Amicable negotiation
We strive to resolve all issues amicably, through a detailed analysis of the situation, proposing a fast and fair solution and communicating clearly with all parties involved.
3. Alternatives to amicable resolution
1. Notifying the ANPC
If you are not satisfied with our response, you can file a complaint with the Romanian Consumer Protection Authority (ANPC) - www.anpc.ro.
2. The ODR platform (online dispute resolution)
The European Union provides an online dispute resolution platform - ec.europa.eu/consumers/odr.
3. Courts of law
If no other solution is possible, the dispute may be referred to the competent courts in Romania.
4. Deadlines and responsibilities
- Complaints must be submitted within 30 days of the issue arising.
- You must keep the relevant documents.
- We commit to responding within 15 working days.
5. Consumer rights
- Right to information: clear details about our services and terms of use.
- Right to data protection: all information is handled under the GDPR.
- Right to fair resolution: any dispute is treated objectively.
6. Preventing disputes
- Read the rental contract carefully before signing.
- Comply with the conditions of use of the vehicles.
- Promptly report any issues that arise during use.
7. Contact
- Email: contact@speedrent.ro
- Phone: 0775 383 143
SpeedRent is committed to resolving any dispute effectively, ensuring a safe and pleasant rental experience.